Our Business Philosophy & Guiding Core Values
As MetalDetector.com has entered a second generation of family ownership, the entire team is dedicated to delivering on the original ideals that founders Sondra and David Bernzweig established nearly thirty years ago. Even as our organization has grown, we understand that the key to our future success is tied to holding true to their original vision. Sondra and David treated every customer like family. They were passionate about helping our customers enjoy the hobby and select the best equipment for their needs. Building on this philosophy, we have brought aboard the best people, products, technologies and procedures to allow us to deliver on this promise, one customer at a time.
Be Passionate and dedicated to our customers success
Every day we set out to help our hobby customers have fun, our security customers keep people safe and our industrial customers get the job done.
While others resist change, we understand that to achieve great things, we must continually re-invent our organization to meet the changing needs of our customers.
Encourage Personal Growth and Learning
Everyone at MetalDetector.com is encouraged to pursue their personal goals. We understand that having a well-rounded team benefits our success as an organization.
While we do our best to have fun, we are also mindful of those that have less. We realize that through helping others and giving back, we achieve a greater purpose. We are proud to say that members of our team get involved in their communities. Here is a sampling of some of the activities that they have been involved in: volunteering at recycling centers, organizing phone-a-thons, mentoring students, supporting animal shelters and competing in charity races.
As an organization we embrace risk as we realize that by simply maintaining the status quo we are sure to fall behind. We understand that by taking risk, we leave our selves open to the possibility of failure. More importantly, we see clearly the opportunity for success.
Develop Long Term Win-Win Partnerships
Sondra and David developed relationships with our customers, suppliers, and employees that have endured decades. To this end, we work hard every day to enhance our existing relationships and develop new ones.
Have Fun, Be Creative, Keep an Open Mind
Each and every day, we encourage our team to find new and unique ways to assist our customers in finding solutions to their needs. Our goal is not to sell our customers a metal detector, but rather to listen to the needs of our customers and help them achieve their goals.
Recycle and Deliver More With Less
We understand that the choices we make today will impact future generations. Take a walk through our warehouse and you will see that from the ground up and the ceiling down our facility was designed with the environment in mind. We heat and cool with natural gas. We reuse or recycle 100% of the cardboard from inbound shipments. For outbound shipments we use recycled Kraft paper for packing. The only puff pellets found in our shipments are those that we have recycled from inbound shipments. The floor in our facility is cushioned with recycled rubber and we use low energy compact fluorescents for lighting.
Create a Positive Team and Family Spirit
Love what you do. Each and every member of the MetalDetector.com team is here to help our customers have fun. We don’t just sell metal detectors, we actually use them! Pick up the phone and speak to a member of our team, we believe that you will hear the enthusiasm shine though.