Returns and Exchanges Made Insanely Easy!

    Since 1983 we have offered a return policy that is quite simple. We want you to be 100% satisfied with your purchase. Here are the details in black and white:

    Returns & Exchanges:

    Within 14 days of receipt of your on line order, you may return or exchange any hobby item in original condition. All products must be unused, unassembled in the original packaging and with the manufacturer's original blank warranty form and instruction manual. Simply call us for a return authorization code and our special returns address before shipping any product back for a refund, store credit or exchange. Refunds are issued to the same credit card, debit card, gift certificate, or other form of payment used in the original transaction.

    Non-Defective Returns:

    Shipping, handling and insurance fees of $20 for your original ground shipment will be deducted from your refund for non-defective returns. Return shipping and insurance on non-defective merchandise is your responsibility.

    Specialty Products:

    Security, Industrial, Makro Detectors, JW Fishers Underwater Search & Recovery and special order items are not returnable.

    Defective Merchandise:

    If you receive a defective product, you must notify us within 7 days of receipt. We will pick up the equipment and deliver a replacement unit to you at no charge.

    Holiday Gifts:

    Holiday gifts may be returned within 14 days of the holiday.